Reconditioning & repairs
When loving and wearing your jewellery day after day, the time can come for a little TLC.
Our reconditioning and repairs service covers processes such as spring cleaning your jewellery, repairing a broken chain or finding, or replacing a single earring if one has been lost.
If you have any repair related questions, don't hesitate to get in touch. Please note, we will need to see your jewellery to assess it before we can confirm any possible repairs and charges.
For single earring replacements, you are welcome to return the existing earring to us for a complimentary reconditioning so it sparkles and shines like your new replacement.
If you require a replacement chain, please ensure you enclose the pendant and chain (if applicable) in your package, so that we can attach it to your new chain.
When your repair service has been confirmed via email you can return the item to us via a secure, trackable service.
Customers are responsible for return postage costs and we are unable to take responsibility for any items whilst in transit. We recommend using a tracked or signed for service to ensure your items arrive safely.
Arrange a repair service
If you have any questions about our reconditioning and repairs service, drop us a message below. When we have assessed your jewellery we will confirm any service charges applicable and you can send your jewellery back to us via a secure, trackable service.